Support

Please see the complete list of countries we ship to on our Shipping page.

For estimated delivery times, please visit our Shipping page.

We aim to provide the best service. If your package appears lost or arrives damaged, please contact us so we can help you as soon as possible.

We are working on expanding our shipping coverage and hope to offer worldwide shipping soon.

No, we currently do not ship to PO Boxes.

All orders are shipped via UPS.

At this moment, we are unable to accept any direct pick-ups or drop-offs.

Yes, you can return unused products within 30 days of receiving them. For details on how to process your return, please review our Returns Policy on the Returns page.

You can return products within 30 days of receiving them. Items can be returned in-store during opening hours with your order number or receipt, or by contacting us with your order number to initiate the return. Ensure the items are properly packed and in their original condition. Once we receive the returned products, your refund will be processed.

If it has been more than 14 days since you notified us of your return and you haven’t received your refund, please contact us for assistance.

Your refund will be processed no later than 14 days after we receive your return notice. The amount will be refunded to the same payment method used for the original purchase.

We accept the following payment options:

• iDeal
• Credit Cards: Mastercard, VISA, Maestro, American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay

While other credit cards aren't directly accepted, you can add them to your PayPal account and pay through PayPal on our website.

All payments are processed in Euros.

Since we currently only ship within the EU, no import duties will apply to your order.

Payment failures can happen for various reasons. Please contact our Customer Service team for assistance.

After placing an order, you’ll receive an order summary in your confirmation email. If you need an invoice, reach out to our Customer Service team and we’ll provide it.

VAT (Value Added Tax) is applied to the sale of products or services. 

Refunds may take up to 14 days to process, depending on your bank. The refund will be returned to the same account used for payment.

To place an order, select the product(s) you'd like to buy by clicking “Add to Cart.” You can either continue shopping or proceed to checkout. When you’re ready, go to your shopping cart and click “Checkout.” Enter your contact information and shipping address, then choose your preferred shipping method. Next, provide your credit card details, select your billing address, and finalize your order.

If you’re unable to add specific products to your cart, it means those items are currently sold out. Feel free to contact us, and we can notify you when the item is back in stock.

You will receive a Track and Trace code once your order has been shipped.

After placing your order, you will receive a confirmation email, indicating that we have received your order and are in the process of fulfilling it.

Please consult the sizing chart for the specific item you’re interested in. Our clothing is true to size, but if you're uncertain about which size to select, don’t hesitate to reach out to us for assistance.

To care for your Philos Armor clothing, machine wash cold without fabric softener, hang to dry, and avoid ironing, dry cleaning, bleaching, or tumble drying.

Our fabrics are sourced from the south of France.

Our shoes are made in Italy, while our clothing is expertly crafted in Portugal.

If you need to modify or cancel your order, please contact us as soon as possible. Depending on whether your order has already been dispatched, we can assist with modifications or cancellations for orders that have not yet been processed.

If you find that your order is defective, please contact us, and we will guide you through the next steps.

If you received the wrong order, please let us know right away. Afterward, you will need to return the incorrect order and place a new one.

For the fastest response, please leave your question in the contact form and our team will be happy to assist you.